Elevate Your Productivity with Tailored Virtual Assistance Solutions
Welcome to VIASERV, your premier partner in virtual assistance. At VIASERV, we specialise in helping small businesses and startups like yours save significantly on the costs of hiring in-house staff. This allows you to focus solely on expanding your business while we handle the routine administrative tasks.
VIASERV goes beyond standard administrative support by enhancing your business productivity through the intelligent use of your data, helping you make better and informed decisions and elevating your business to the next level.
Services
At VIASERV, we pride ourselves on offering comprehensive virtual assistance solutions tailored to your business needs. Our services are designed to streamline your operations, boost productivity, and drive growth. Click here to learn more about what sets us apart. Below are the four service streams offered.
General Administrative Assistance
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Inbox Management
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Email & Diary Management
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Data Entry/Tasks
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Typing – transcription & copy typing
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Venue Bookings
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Presentation Creation
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Managing Client Profiles
Customer Service Assistance
(Email Only)
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Responding to Customer Enquiries
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Managing Customer Support Tickets
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Complaints & Customer Feedback Management (inc. responding to online reviews)
Research Assistance
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Research on Market Trends
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Gathering Information for Tasks/Projects/Reports
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Create Reports & Presentations
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Strategic Planning Support
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Competitor Analysis
Data Management & Business Intelligence
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Database Creation & Management
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Data Cleaning and Validation
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Generating reports and insights using your data
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Data visualisation
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BI analysis & Consulting
Why VIASERV?
Our distinctive approach sets us apart. Our flexible pricing options and efficient support merge seamlessly, delivering tailored solutions that save you money and time, elevating your business effortlessly.
Tailored Flexibility
We offer customised arrangements designed around your unique requirements
Cost Efficiency
Choosing VIASERV over hiring in-house staff helps you avoid expenses like salaries, national insurance, pension contribution, benefits, and overheads
Multilingual Functionality
Our services are available for both English & Arabic speakers
Time Optimisation
Streamlined processes that efficiently handle tasks, freeing up your valuable time
Data-Driven Insights
Utilising your data to provide informed decision-making support
Sense of Ownership
We treat your tasks as if they are our very own. This means your tasks become our priority, handled with meticulous care and dedication exactly the way you would treat them
Meet your VA
Mohammad Jawad - Founder & VA
Welcome to VIASERV! I'm Mohammad Jawad (MJ), your go-to guy here. I graduated with a mechanical engineering degree in 2021 and have since worked mainly as a project manager and engineer, gaining extensive experience in administrative, analytical, and technical areas.
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I love helping others and making their lives easier. While working with small businesses, I noticed the constant struggle to hire and retain admin and customer service staff, which was costly and led to high turnover. To address this, I proposed handling admin work at an hourly rate alongside my full-time role, saving my employer on hiring costs and reducing turnover.
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This successful approach sparked the idea of VIASERV, which offers flexible, cost-effective solutions to save you the high costs of in-house staff while helping you make smart data-driven decisions.
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Let VIASERV take on the boring, time-consuming tasks so you can focus on growing your business.
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In addition to running VIASERV, I am involved in charity and community projects. Helping others achieve their goals and make their lives easier is my passion.
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Thanks for stopping by! For more information, please fill out the contact form, and I'll get back to you within 1-2 days.
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I look forward to working with you!
Choose Your Pricing Plan
We emphasise cost efficiency while upholding top-tier quality. Our rates optimise your budget and time, offering unwavering dedication to your business needs. For short-term requirements, explore our 'Single Use Service' plan. Still unsure what best suits your needs? Benefit from a complimentary consultation call, where we will provide a customised package exclusively for you.
To begin, please reach out to us with your chosen plan and provide an overview of your business along with your specific requirements. Following this, we'll review your request and schedule a call to delve deeper into your needs. The next step involves meeting your virtual assistant and getting started on our collaborative journey together!
Services 1, 2, 3 & 4 are defined in the Services section and under Single Use Service Rates
Bronze
35£- 25 Hours/Month
- Any 2 From: General Admin, Customer Service, & Research
- Bi-Weekly Meetings (optional)
- Popular
Silver
31£- 35 Hours/Month
- Services 1, 2 & 3
- Weekly Meetings (optional)
- Support outside of working hours (inc. weekend)
- 10% Discount if you refer a client (applies to client too)
Gold
28£- 50 Hours/Month
- All Services Provided
- Two Weekly Meetings (can be customised over the month)
- Support outside of working hours (inc. weekend)
- Dedicate additional time free of charge (when needed)
- 15% Discount if you refer a client (applies to client too)
per hour
per hour
per hour
Single Use Service Rates
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​Choose flexible hourly blocks per month, ranging from 10 to 40 hours, catering to your specific needs and schedule. Please note that service 2 is unavailable for single use.
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Service 1: £38/hour
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Service 3: £42/hour
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Service 4: £45/hour
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Service 1: General Administrative Assistance | Service 2: Customer Service Assistance | Service 3: Research Assistance |
Service 4: Data Management & Business Intelligence
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Struggling to decide? Contact us for a free consultation call to tailor a custom rate and service exclusively for you
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What does VIASERV offer?We offer virtual assistance services across 4 main streams: Administration Assistance, Customer Service, Research Assistance and Data Management & BI. At VIASERV, we operate with a concentrated expertise, meticulously curating our offerings to guarantee exceptional proficiency. We prioritise precision over a 'jack of all trades' approach, delivering finely-tuned solutions rooted in our field of expertise, fostering trust and professionalism in every facet of our service.
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Can I communicate with the VA over WhatsApp?Yes, regardless of the plan you opt for, WhatsApp support is available, and your VA will aim to respond within 1 business working day (including weekends which is exclusive for silver and gold subscriptions only).
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How can I track the hours dedicated to me?Tracking the hours devoted to your tasks is crucial for VIASERV. We value flexibility and trust in our approach. Normally, we provide a timesheet along with your invoice, detailing the hours worked at the end of each month. Please be aware that these hours aren't fixed to a particular time of day; they can vary according to your VA's schedule for the week, spanning mornings, afternoons, evenings, and occasionally, nights.
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How does VIASERV ensure data security and confidentiality?At VIASERV, we prioritise the utmost security and confidentiality of our clients' data. We implement robust measures, including secure data transmission protocols, encrypted communication channels, and restricted access to sensitive information. Our virtual assistants undergo rigorous training on data handling procedures, and all devices used to process your data are secured and protected against malware and viruses. Additionally, we regularly update our security protocols to align with industry standards, ensuring your data remains safeguarded at all times during our collaboration.
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I cannot decide on a pricing strategy, what should I do?We offer a free consultation call to help you choose the best pricing plan for you, or even customise one just for you. One advantage of hiring a virtual assistance is saving you costs, and that's our focus. We won't recommend a more expensive plan if you are not going to benefit from the features that come with it. Our goal is to help you save while fully benefiting from our services. However, if your needs fall outside of our remit, we will aim to refer you to the most appropriate people, who may be able to help.
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What if I decide to cancel my plan?We're truly sorry to see you go. Should you decide to cancel your plan, rest assured, there's no cancellation fee and payments shall be prorated solely based on the services rendered up to the termination date. For instance, if you're on the Silver membership and decide to cancel on the 7th of January, your invoice will be prorated for the 7 days worked in January.